faq

Who designs your cases?

Our cases are designed by artist Sarah Markes. You can find more of her products on her website www.sarahmarkes.com

 

What cases do you carry?

We carry iPhone 4, 4s, iPhone 5, 5s, 5c, iPhone 6, iPhone 6+, Samsung Galaxy S6, S5. Keep checking for new product offerings as we hope to expand to other models in the future.

 

Can you ship outside of the US?

Currently we are shipping only within the United States and Canada. 

 

What is your return policy?

We will gladly take back any case if you wish to make a swap for another design within 30 days. Just include the receipt and we’ll ship the new case back to you free of charge.

 

How can I get a refund?

We’re bummed you don’t like the product. Please see our Returns section for more information about refunds and returns.

 

My case broke, how can I get it replaced?

Sure, please refer to the Warranty section for more information on getting a new case.

 

Do you sell in any retail stores?

Yes! We are now available at the following retail locations: Unwined Candles in Sykesville, Maryland; Sacred Waters Spa & Boutique in Richmond, Virginia, Besties in Frederick, Maryland and Moonrise Boutique in Sacramento, California.

We are planning to move into additional retail in the future, so keep your eyes out and we’ll be sure to make announcements on our website. If you are a small retail store and are interested in working with kidogo kidogo, let us know! 

 

How do you donate the phones and credits?

We donate via already established nonprofit partners in Tanzania. One of our partners is FINCA, a global charitable microfinance organization, whose mission is to provide financial services to the world's lowest-income entrepreneurs so they can create jobs, build assets, and improve their standard of living. Check our partners page to learn about our distribution partners.

 

What are your shipping costs?

Shipping costs are a flat $2.95 anywhere in the US if you order 1-3 cases. If you order 4 or more the shipping is on us.

 

How and when can I reach you?

The best way to reach us is through the contact us page or by emailing us directly at kim@kidogokidogo.com or kristen@kidogokidogo.com. We'll get back to you as soon as we can.

 

Do you sell gift cards?

Yes! We offer them in amounts equal to a case plus shipping. So a one case gift card will allow the recipient to order one case,  a two case gift card will allow the recipient to order two cases, and a three case gift card will allow the recipient to pick out three. If you are giving this as a gift, make sure you list your email versus the recipient email so you are sent the gift card you can then print out or send to the recipient when you are ready.

 

How can I get involved?

The best way to get involved at this stage it by sharing the kidogo kidogo product and mission with as many of your friends and family you can. You can also follow us on various social media sites; on Twitter: @Kidogo_Kidogo, on Instagram: @Kidogo_Kidogo, on Pinterest: Kidogo kidogo, or on Facebook: kidogo kidogo. We hope to grow to be able to take on interns and employees but at this stage we really appreciate any word of mouth you can provide!

 

Where can I learn more about your partners?

Check out our partners page for more information. All of our partners have websites listed on the partners page. Their websites should provide all of the information you are looking for.

 

How was kidogo kidogo started?

kidogo kidogo was started by sisters Kim and Kristen Waeber. They have been talking about business ideas forever and were always a little jealous of other sisters who were able to start companies together. One day Kristen called Kim with the idea, and Kim immediately jumped onboard. The rest is kidogo kidogo history!

 

What does kidogo kidogo mean?

kidogo kidogo translates to little by little in Kiswahili, the language spoken in Tanzaznia. We thought long and hard about what our name should be and thought little by little was perfect for a start up with a big vision. 

 

Is kidogo kidogo non-profit?

kidogo kidogo is a for-profit company which centers around giving back to the global community. When you buy a kidogo kidogo product you are helping us transform the lives of women in Tanzania. Through this model, kidogo kidogo is able to give more phones and phone credits.

 

I work for an NGO and Kidogo kidogo sounds like a great partner, what can we do?

Amazing! We love hearing about new partner opportunities. Send us a note on our contact us page and we’ll get back to you.

 

I’d love to interview you for a newspaper, blog, magazine, etc, how can I reach you?

Great! We love being able to spread the word so more people’s lives can be impacted. Send us a note on our contact us page and we’ll get back to you.

 

What phones do your cases fit?

The iPhone 4 cases fit both iphone 4 and iphone 4s. The iphone 5 cases fit the iphone 5 and 5s.

 

Do you have cases that fit the iphone 5c?

Unfortunately not yet, but keep checking back to plan to add these at a later date.

 

Oh no! The case I want is sold out, can I be notified when one becomes available?

Sure, send us a note on the contact page and we’ll send you an email as soon as they are available.